Booking and property access

How to book

Existing customers book through the portal at openhouse.littlehinges.com.au using their magic link. New customers can request a booking through the website or call 1300 266 588.

Bookings are confirmed by email, showing the date, time and property address.

What a booking needs

1. Full property address, including unit number
2. Date and time
3. How the technician will access the property
4. Property size. For commercial properties this is the square meterage, which determines price
5. Any notes for the technician

Property access

Access must be confirmed before the booking. One of the following applies:

• Someone will meet the technician onsite
• There is a lockbox, and we have the code
• Keys are available for collection, and we have the pickup address and the return time
• Keys are held with a third-party key service, and we have the access instructions

If the property is tenanted, the agent or owner arranges access with the tenant. Little Hinges is not authorised to contact tenants directly.

Properties that are not ready

If a property is not ready when the technician arrives, the booking has to be rescheduled onsite and a reschedule fee applies. Common causes are blinds, carpet or landscaping not yet installed, cleaning not finished, settlement delayed so keys have not been released, or a tenant withholding keys.

Moving a booking before the day avoids the fee. Changes made more than 24 hours ahead are free.