Cancellations and reschedules

When the change is made	Fee
More than 24 hours before the booking	No fee
Less than 24 hours before the booking	50% of the scan cost
Same day, or while the technician is already onsite	100% of the scan cost

Rescheduling to a new date is treated differently from cancelling outright, and customers who rebook are generally in a better position. Any adjustment to a fee is decided by the Customer Experience team case by case.

Cancellation and reschedule fees are invoiced in the same way as completed work.